- active listening (emphatic listening)
- speak directly to your opponent - Avoid being distracted by outside parties or other things going on in the same room. Focus on what you have to say, and on saying it in a way that your opponent can understand.
- speak about yourself, not about your opponent (I-messages)
- "speak for a purpose" - Before you make a significant statement, pause and consider what you want to communicate, why you want to communicate that, and how you can do it in the clearest possible way.
all opponents should be treated with respect
Empathic Listening
I-Messages and You-Messages
Important in communication is also Non-verbal communication
Being aware of high- low- context communication and Individualist and communitarian conceptions of self and other is needed in Unerstanding Culture - Communication Tools for Understanding Culture
